Standard terms & conditions
All instructions to Seneco Energy Certification will be subject to the following terms and conditions.
1) The ‘Customer’ may confirm their instructions to ’Seneco Energy Certification ’ either verbally, by email or in writing. Any instruction is subject to acceptance of these terms and conditions.
2) Upon receipt of an instruction to produce an ‘EPC’, ‘Seneco Energy Certification ’ will confirm to the ‘Customer’ an agreed timescale for completion of the ‘EPC’ including when ‘The Assessment’ will take place and when the ‘‘EPC’ will be received by the ‘Customer’.
4) The ‘Customer’ agrees to notify ‘Seneco Energy Certification’ of any potential risks or hazards that may be encountered during ‘The Assessment’.
5) ‘The Assessment’ will normally take between 30 to 90 minutes to complete, but may vary depending on the circumstances.
6) The ‘DEA’ will require access to all internal rooms and parts of ’The Property’ during ‘The Assessment‘. This includes access to any loft void if it is safe and practical to do so. In some instances access to any surrounding garden areas may be required to enable external measurements of the building to be taken. Uninhabited outbuildings, sheds and detached garages will not normally need to be accessed.
7) It is not necessary for the ‘Customer’ to clear cupboards, move furniture or roll back carpets in preparation for ‘The Assessment’.
8) During ‘The Assessment’, measurements will be taken and features contributing to energy performance will be recorded. In addition the ‘Customer‘ grants permission for the ‘DEA’ to take photographs of certain features including; front and rear elevations, extensions and/or conservatory, boiler or primary space heating, hot water tank, heating controls, meters and any other evidence to support the ‘EPC’ calculation.
9) Site notes created during ‘The Assessment’ will be retained by ‘Seneco Energy Certification’ for 15 years, along with limited information about the ‘Customer’ (name, address, telephone number, email etc). All information will be stored in line with current Data Protection requirements.
10) If children or vulnerable adults are present during ’The Assessment’, a responsible adult must also be present. Any pets should be kept under control at all times.
11) If ‘The Assessment’ is to be carried out on an unaccompanied basis, the ‘Customer’ agrees to provide clear instructions to ‘Sefton Home Inspections’ to enable safe and trouble-free access to ‘The Property‘. In particular this must include reliable arrangements for the collection and return of any keys, along with details of any alarm entry system.
12) The ‘EPC’ is produced by way of a simple visual inspection, not a survey, and is limited to energy performance only.
13) Once completed, the ‘EPC’ will be lodged on the national EPC register, www.hcrregister.com , operated by Landmark. The costs incurred to lodge the ‘EPC’ on the register will be covered by ’Seneco Energy Certification‘. The ‘EPC’ can be retrieved from the register by any person, using the unique Report Reference Number (RRN).
14) The fee payable to ’Seneco Energy Certification’ by the ‘Customer’ for producing an ‘EPC’ will be confirmed prior to ’The Assessment’. Payment of the fee will normally be required at the time of ’The Assessment’. If for any reason payment of the fee is not made at the time of ’The Assessment‘, payment must be made to ’Seneco Energy Certification’ by the ’Customer’ within 7 days of ‘The Assessment’. All property including EPC's remain the property of ’Seneco Energy Certification’ until paid for in full.
15) It is understood that a reasonable additional charge may be made by ’Seneco Energy Certification’ to the ‘Customer’ if it is necessary to make supplementary visits to the property as a result of any non-cooperation with the agreed prior arrangements for ‘The Assessment’, or non-compliance with these terms and conditions by the ‘Customer’.
16) Any cancellation (or proposed re-schedule) of ‘The Assessment’, once an agreed appointment date and time has been scheduled, must be communicated to ’Seneco Energy Certification’ by the ’Customer’ at least 24 hours prior to the scheduled appointment. A reasonable charge may be made by ’Seneco Energy Certification’ to the ‘Customer’ to cover any costs incurred as a result of any late cancellation (less than 24 hours notice) of the agreed appointment for ‘The Assessment’.
17) It is accepted that the ‘DEA’ is unlikely to have accreditation, training or skills outside the field of Energy Assessment. It is also accepted that the ‘DEA’ is not permitted or expected, at any time, to provide advice or recommendations with regard to building construction, repair, maintenance or energy saving measures.
18) The ‘Customer’ confirms that they are the legal owner of ‘The Property’, or alternatively, that they are acting under the instruction and/or with the permission of the legal owner of ‘The Property’.
19) ’Seneco Energy Certification’ through Mr Jeff Smith is a member of the National Home Energy Rating Accreditation Scheme and will abide by the scheme’s code of conduct. This can be viewed here.
20) ’Seneco Energy Certification’ holds Public Liability & Professional Indemnity Insurance for production of the ’EPC’ via the NHER Accreditation Scheme.
21) Complaints Resolution Service
We strive to offer the best possible service at all times. In the unfortunate event that the ‘Customer’ wishes to make a complaint, the procedure is as follows:
If at any time the ‘Customer’ is not happy with how the complaint has been handled, or if they feel that it is inappropriate to forward their initial complaint directly to ’Sefton Home Inspections‘ ; they may at any time forward a complaint directly to the ‘DEA’s Accreditation Scheme. The ‘DEA’s Accreditation Scheme is ‘NHER’ and their complaints procedure can be found here: http://www.nesltd.co.uk/content/complaints-resolution-service
1) The ‘Customer’ may confirm their instructions to ’Seneco Energy Certification ’ either verbally, by email or in writing. Any instruction is subject to acceptance of these terms and conditions.
2) Upon receipt of an instruction to produce an ‘EPC’, ‘Seneco Energy Certification ’ will confirm to the ‘Customer’ an agreed timescale for completion of the ‘EPC’ including when ‘The Assessment’ will take place and when the ‘‘EPC’ will be received by the ‘Customer’.
4) The ‘Customer’ agrees to notify ‘Seneco Energy Certification’ of any potential risks or hazards that may be encountered during ‘The Assessment’.
5) ‘The Assessment’ will normally take between 30 to 90 minutes to complete, but may vary depending on the circumstances.
6) The ‘DEA’ will require access to all internal rooms and parts of ’The Property’ during ‘The Assessment‘. This includes access to any loft void if it is safe and practical to do so. In some instances access to any surrounding garden areas may be required to enable external measurements of the building to be taken. Uninhabited outbuildings, sheds and detached garages will not normally need to be accessed.
7) It is not necessary for the ‘Customer’ to clear cupboards, move furniture or roll back carpets in preparation for ‘The Assessment’.
8) During ‘The Assessment’, measurements will be taken and features contributing to energy performance will be recorded. In addition the ‘Customer‘ grants permission for the ‘DEA’ to take photographs of certain features including; front and rear elevations, extensions and/or conservatory, boiler or primary space heating, hot water tank, heating controls, meters and any other evidence to support the ‘EPC’ calculation.
9) Site notes created during ‘The Assessment’ will be retained by ‘Seneco Energy Certification’ for 15 years, along with limited information about the ‘Customer’ (name, address, telephone number, email etc). All information will be stored in line with current Data Protection requirements.
10) If children or vulnerable adults are present during ’The Assessment’, a responsible adult must also be present. Any pets should be kept under control at all times.
11) If ‘The Assessment’ is to be carried out on an unaccompanied basis, the ‘Customer’ agrees to provide clear instructions to ‘Sefton Home Inspections’ to enable safe and trouble-free access to ‘The Property‘. In particular this must include reliable arrangements for the collection and return of any keys, along with details of any alarm entry system.
12) The ‘EPC’ is produced by way of a simple visual inspection, not a survey, and is limited to energy performance only.
13) Once completed, the ‘EPC’ will be lodged on the national EPC register, www.hcrregister.com , operated by Landmark. The costs incurred to lodge the ‘EPC’ on the register will be covered by ’Seneco Energy Certification‘. The ‘EPC’ can be retrieved from the register by any person, using the unique Report Reference Number (RRN).
14) The fee payable to ’Seneco Energy Certification’ by the ‘Customer’ for producing an ‘EPC’ will be confirmed prior to ’The Assessment’. Payment of the fee will normally be required at the time of ’The Assessment’. If for any reason payment of the fee is not made at the time of ’The Assessment‘, payment must be made to ’Seneco Energy Certification’ by the ’Customer’ within 7 days of ‘The Assessment’. All property including EPC's remain the property of ’Seneco Energy Certification’ until paid for in full.
15) It is understood that a reasonable additional charge may be made by ’Seneco Energy Certification’ to the ‘Customer’ if it is necessary to make supplementary visits to the property as a result of any non-cooperation with the agreed prior arrangements for ‘The Assessment’, or non-compliance with these terms and conditions by the ‘Customer’.
16) Any cancellation (or proposed re-schedule) of ‘The Assessment’, once an agreed appointment date and time has been scheduled, must be communicated to ’Seneco Energy Certification’ by the ’Customer’ at least 24 hours prior to the scheduled appointment. A reasonable charge may be made by ’Seneco Energy Certification’ to the ‘Customer’ to cover any costs incurred as a result of any late cancellation (less than 24 hours notice) of the agreed appointment for ‘The Assessment’.
17) It is accepted that the ‘DEA’ is unlikely to have accreditation, training or skills outside the field of Energy Assessment. It is also accepted that the ‘DEA’ is not permitted or expected, at any time, to provide advice or recommendations with regard to building construction, repair, maintenance or energy saving measures.
18) The ‘Customer’ confirms that they are the legal owner of ‘The Property’, or alternatively, that they are acting under the instruction and/or with the permission of the legal owner of ‘The Property’.
19) ’Seneco Energy Certification’ through Mr Jeff Smith is a member of the National Home Energy Rating Accreditation Scheme and will abide by the scheme’s code of conduct. This can be viewed here.
20) ’Seneco Energy Certification’ holds Public Liability & Professional Indemnity Insurance for production of the ’EPC’ via the NHER Accreditation Scheme.
21) Complaints Resolution Service
We strive to offer the best possible service at all times. In the unfortunate event that the ‘Customer’ wishes to make a complaint, the procedure is as follows:
- Initially, any complaints should be made in writing directly to ’Seneco Energy Certification’ . This can be sent either by email to info@seneco.co.uk ; or by post to ’Seneco Energy Certification’ , 17 Cypress Road, Southport. PR8 6HE.
- Upon receipt of a complaint, ’Seneco Energy Certification’ will send a written acknowledgement of receipt to the ‘Customer’. The acknowledgement will be sent using the same method as the complaint (email/post etc).
- ’Seneco Energy Certification’ will attempt to resolve the complaint to the satisfaction on the ‘Customer’ within 5 working days of receipt.
If at any time the ‘Customer’ is not happy with how the complaint has been handled, or if they feel that it is inappropriate to forward their initial complaint directly to ’Sefton Home Inspections‘ ; they may at any time forward a complaint directly to the ‘DEA’s Accreditation Scheme. The ‘DEA’s Accreditation Scheme is ‘NHER’ and their complaints procedure can be found here: http://www.nesltd.co.uk/content/complaints-resolution-service